Customer feedback and services
" VFS aims to provide an efficient service
to their customers. If you have a complaint, we would like to
know about it as soon as possible. We shall acknowledge promptly
and ensure a comprehensive and timely redress of your complaint
to the best of our ability. All UK visa application centres
operated by VFS maintain a complaints register for the
benefit of applicants. The Supervisor of the visa application
centre shall provide access to the Register on request.
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Alternatively, you can email your complaint
to
Or Fax in your complaint at +91 11 42658208
If you wish to complain about the service you received from VFS,
you may submit your complaint directly
in person at a visa application centre.
In all cases please provide:
• Your name,
• Address,
• Telephone number and
• A clear description of your complaint with as much detail
of names, dates, places and other background as possible.
If you are a visa applicant then please provide following details
as well:
• You’re date of birth
• Type of application
• Any application reference number(s)/passport number (s)
We will take your complaint seriously, and will try to provide
a full reply within 2 working days. If we cannot give you a full
reply within this time we will tell you when we expect to do so
and keep you up to date with progress.
In the unlikely event that you are not satisfied with our response,
you can escalate your complaint to the UK Border Agency the British
High Commission, you can use click here to express your views
to the British
High Commission.
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Appreciation
We welcome your reviews on the support we provide. They will
help us to identify what we do well and what we could do better.
If you have any comments on the support you have received, please
feel free to write in the compliments register.
VFS would, of course, is keen to hear from you if you have
received outstanding service from a particular member of our
team and would be delighted to receive your recommendations.
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